Personally, I’ve found a lot of unpleasant clerks in Starbucks but it might be a reflection of the town I live in, however that is why this story struck a chord with me, that and the fact that the victim was a police officer.
A police sergeant was denied the key to the bathroom at a Starbucks in Philadelphia by a smirking young activist of sorts who loudly denied him access, saying these five words, “Are you a paying customer,” with no one in the café caring enough to say a word.
Starbucks policy is to deny non-paying customers use of the lavatory but a little courtesy would have been nice since he’s riding around in a patrol car without a lavatory so he can protect the likes of the snip in Starbucks. More than the denial, was the total disrespect shown.
Usually, exceptions are made to that policy for First responders, pregnant or ill people, but not Starbucks.
Read the Facebook post shared by another officer.
Officer Joe Leighthardt shared the post written by another officer, the victim, and added: “Thought you world [sic] like to know this happened at your 1301 Chestnut St in Philadelphia. In a time when police are being made the enemy, Your clerk pulls this nonsense. And might I point out, this store is a frequent caller to police for some sort of service.”
Starbucks responded on Facebook: “Hi Joe, thank you for taking the time to voice your concerns. We are aware of this situation, and it is certainly not in line with the experience we want any of our customers to have in our stores. We are taking all necessary steps to ensure this doesn’t happen in the future. Thanks!”
Starbucks could have thanked them for their service to the community. Seems like a reluctant apology.
Starbucks has also refused pregnant women and tells people who have guns in open carry states they are not welcomed. Starbucks closed all of its stores in Israel but keeps them open in Arab countries. They said it was a business decision.
Ambulance workers were forced to scramble to pay a $130 bill for three cases of water used to treat victims for shock after the twin towers collapsed. This particular New York Starbucks charged though it was later reimbursed by corporate – after the shaming.
There are a lot of other very good coffee shops and our 7/11 and Dunkin’ Donuts have great coffee plus they’re a lot cheaper.