In a FoxNews opinion piece, Stossel wrote that he has lung cancer but his doctors caught the disease early enough that he is expected to make a full recovery. The disease isn’t what seemed to bother him most. What did bother him was the Socialist hospital.
“Soon I will barely notice that a fifth of my lung is gone,” Stossel wrote while he was still at the hospital. “I believe them. After all, I’m at New York-Presbyterian Hospital. U.S. News & World Report ranked it No. 1 in New York. I get excellent medical care here.”
What he didn’t like was the customer service.
Because the government and insurance companies pay the bills, the service suffers, he said.
“Customer service is sclerotic because hospitals are largely socialist bureaucracies,” Stossel added.
“In the intensive care unit, night after night, machines beep, but often no one responds. Nurses say things like “old machines,” “bad batteries,” “we know it’s not an emergency.” Bureaucrats don’t care if you sleep. No one sues because he can’t sleep.”
“Some of my nurses were great — concerned about my comfort and stress — but other hospital workers were indifferent. When the customer doesn’t pay, customer service rarely matters.”
“The hospital does have “patient representatives” who tell me about “patient rights.” But it feels unnatural, like grafting wings onto a pig.”
“Instead of answering to consumers, which forces businesses to be nimble, hospitals report to government, lawyers and insurance companies. Whenever there’s a mistake, politicians impose new rules: the Health Insurance Portability and Accountability Act paperwork, patient rights regulations, new layers of bureaucracy,” he added.
“Try running a business with rules like that,” Stossel said.
As someone who has been inside a lot of hospitals and doctors offices, I have to agree with Stossel. There is a tremendous difference in care, particularly over the last seven years.
Patients see physician assistants and nurse practitioners instead of doctors as doctors attempt to pull in more and more customers to make up for the loss of income. Hospital personnel put you in with patients who scream and rage all night long and they don’t care. You won’t always get that bedpan you need, especially if your assigned nurse is on a break.
Doctors, nurses, hospital personnel and insurance companies are now government employees and hospitals are just more government agencies.
The message sent by Obamacare is that the Hippocratic Oath is gone and it shows.