A Colorado Mom says a Southwest captain booted her two-year-old boy from a flight because of his sensory disorder since he might have problems keeping his mask on. This report comes via 9 News.
The mom alerted the flight crew before the flight that her 3-year-old Orion might have trouble keeping the mask on due to his disorder.
[Three-year-olds aren’t a threat from the disease.]
Caroline Scott said her son was wearing a mask and wasn’t having any issues at the time of the flight, but she had alerted the airline to the possible problem days before, which prompted the pilot to make the decision.
Scott said she called customer service for Southwest Airlines the week of the flight and was assured her son’s disability wouldn’t be a problem. The family was headed to visit Scott’s 94-year-old grandmother for the first time since she and her husband were vaccinated.
“When we actually got to our flight we were told there was an issue and they had to ask a supervisor to get the captain’s permission for us to board, even though when I had called they said there would be no issues,” Scott said Tuesday.
Scott said both her son’s occupational therapist and pediatrician wrote letters attesting to her son’s condition and making the airline aware that the parents had the necessary coping skills to help her son if he became distressed about wearing the mask.
“They came on to the plane and said we needed to deplane because the captain did not feel comfortable with my son on the plane,” Scott said.
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The boy had the mask on at the time.
COSTLY
The family had to pay for a hotel and then spend another $2,000 for another flight. Her son did fine on the flight.
“There is this flood of emotion around how could they do this to my child,” she said. “He was compliant and on his best behavior and doing so well and they don’t know the backstory of what it took to get to this point just to travel.”Southwest issued a wordy response. They appreciate cooperation. They’ll contact the family.
The joke of all this is Southwest packs people into these planes which would appear to be more of a problem.
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You can tell they are all about love from their taglines:
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